Wait for the actual programme before comparing controls
The broadcaster’s browser instructions place the closed-caption control beneath the play bar, at the lower right, after the initial advert has played. Inspecting the advertising screen alone therefore gives an incomplete result. Let the programme start, reveal its player controls and look for the CC indicator at the location described for the website.
Availability is part of the condition
9Now introduces its instruction with a qualification: the control appears when captions are available. The page does not promise a caption track for every programme, advert or episode. Check the exact item being played and distinguish an absent option from an existing option that can be selected but displays no text.
A television screenshot has a different control position
The separate TV-app instructions locate the CC icon at the upper right. That is useful when working with a television remote, but it should not be substituted for the website layout. Record whether playback is in a browser or an actual television application before following somebody else’s button sequence.
Make a report reproducible
If the expected caption option is present but fails, note the programme, episode, playback stage and device. Those observations explain more than saying that captions never work. An opening-advert screenshot cannot establish the later episode’s track availability, and a successful browser test does not prove the same support on every receiver.
Questions, answered
Should the web CC button always be visible before the programme begins?
The retrieved instructions say it appears after the opening advert when captions are available.
Is its location identical in the TV app?
No. The television instructions locate the CC icon at the upper right.