An order confirmation is not the playback code
The publisher’s Free! Season 1 digital product page explicitly says the code is not included in the order-confirmation email. It describes manual code dispatch from Monday to Friday between 10:00 and 17:00, and warns that dispatch can take time even during that window. Receiving a shop receipt immediately therefore does not establish that a separate redemption email has already been sent.
The shop and viewing account have different roles
The same product instructions require a separate AKIBA PASS TV account to redeem the digital code. They say that using the code does not require entering card details on the viewing platform, even if payment fields remain visible in checkout. The moderator FAQ also describes buying the matching digital shop product and applying its code to the corresponding title on AKIBA PASS TV. Match the exact product and language variant rather than applying a code to an unrelated season.
Identify the missing stage before ordering again
For example, a weekend shop confirmation followed by no code is different from a delivered code rejected for the wrong product. Check which message is missing and retain the original order details for the publisher’s customer service. The current product page also distinguishes purchase-version codes from renting directly on AKIBA PASS TV. A second rental would be another transaction, not proof that the shop’s purchase code has arrived. This article records the publisher’s stated dispatch arrangement; it does not promise a precise arrival time or report a tested purchase.