Supported Android devices · Research guidance. Instructions are based on publisher guidance; a UK IPTV account was not tested on this platform.
Read the category distinction
Google describes Alerting and Silent notification choices on some Android devices. Silent notifications do not make a sound or vibrate but can remain available when the notification drawer is opened. An absence of noise is therefore not the same observation as an absence of every notification.
Consider a viewing reminder
If an app’s reminder appears in the drawer but made no sound, record that exact state before changing the service account. The notification could have reached the phone under a silent category. This is a diagnostic possibility to check, not a claim that a particular broadcaster or player guarantees reminders for every programme.
Inspect the actual category
Google notes that manufacturer settings differ and documents reviewing the app and notification type. Use the controls shown on the phone, preserving the user’s chosen interruption preferences. One category’s state should not be assumed to describe every alert an application can send, and a category adjustment is not a change to the programme itself.
Keep delivery stages distinct
If nothing is present, retain the app state, permission and relevant time for support rather than assuming silence explains it. If an alert is present, identify whether its sound, banner or content was the issue. That gives the app publisher a much clearer question than saying notifications do not work when one specific presentation was suppressed.
Questions, answered
Can a Silent notification remain visible in the drawer?
Yes. Google explicitly describes that behaviour.
Do all Android manufacturers expose identical controls?
No. Google notes that settings can vary.