Check where the order was actually placed
The publisher’s television help draws an explicit distinction between an order placed through the ARTE VOD website and an order on certain Free or SFR internet boxes. Website orders cannot be recovered inside those box services, and the reverse also applies. The publisher also says their catalogues differ. The same ARTE name on two screens therefore does not establish a synchronised transaction library.
A television app search may be the wrong next step
ARTE’s help, updated 2 October 2026, says there is currently no ARTE VOD application for connected televisions. It instead describes connecting a computer by HDMI, using Chromecast from a computer or mobile device, or using AirPlay from compatible Apple equipment. Those are ways to display the website service’s programme on a television. They are different from opening the independent VOD shop built into a provider’s box.
Follow the order into the correct player
For a website order, check the account’s Mes vidéos library first. ARTE’s viewing guidance places streaming and downloads there. If the title exists in that library but is absent from the Free or SFR shop, the missing box entry matches the documented separation. If it is absent from the website account too, investigate that transaction and account instead. Keep the title and original order route in the support description; buying it again on the box would create another transaction rather than demonstrate that the first library has synchronised.