Distinguish the app’s text from the programme
Crave describes a bilingual interface and a catalogue containing English, French and other-language material. Changing menus to one language does not establish a matching spoken track for every title. Start by recording whether the concern is interface text, audio, subtitles, captions or described video.
Read the fallback behaviour
The official playback-language help says the preferred language can be supplied through original audio, dubbed audio or subtitles where available. If the title lacks that language, playback uses an available one. This explains why two shows on the same profile can behave differently without the account preference necessarily being lost.
Inspect the episode rather than the service label
Crave’s viewing-language help says subtitle, caption and described-video availability can vary by episode or season. A choice present on the first episode is therefore not a platform-wide guarantee. Check the actual item and retain its title and episode number when asking about an unexpected option.
Make the support question specific
Provide the programme, expected language, actual track, device and relevant setting through Crave’s official route. Avoid changing a subscription solely because an interface preference did not create a new dub. A title-language limitation and a player failing to remember an available selected track are different investigations.
Use a two-title comparison carefully
For an illustrative check, compare a title known to provide the preferred language with the programme that seems wrong. If the first follows the preference and the second lacks that track, the difference can be consistent with Crave’s published fallback behaviour. This is not proof about a particular untested episode. It is a way to keep a title-availability question separate from an application that fails to retain a setting across every eligible item.
Questions, answered
Should an interface-language change add a missing audio track?
No. Crave separates interface and playback choices and says actual language availability depends on the content.