Describe the missing action precisely
A remote that selects a title successfully but cannot drag that title to the top of Watchlist may be working as designed. Before replacing batteries or resetting the app, identify the action you expected: opening a programme, adding it, removing it, grouping it or rearranging it. A service can support the first three without offering the last two.
Read the current Watchlist boundary
Disney+ says its Watchlist contains titles manually added by the viewer and is separate from Continue Watching and Watch Again. Its UK help explicitly says customising or organising titles within Watchlist is not currently available. The add and remove controls use the title page’s plus and tick icons. An absent rearrangement feature should therefore not automatically be described as a broken remote or failed subscription.
Use a planning method the service supports
For example, a viewer choosing several films for a weekend can add the selected titles and check the correct profile’s list. If a particular viewing order matters, keep that order in a separate personal note rather than repeatedly attempting unsupported dragging gestures. Do not remove and re-add a large collection merely on an unverified assumption that this will create a persistent custom arrangement.
Check identity before escalating a genuine failure
If the problem is that a title cannot be added or removed, that is a different observation from inability to reorder. Verify the profile, the exact title page and whether the plus or tick changes. Report those concrete results through Disney+ support if needed. A cleaned or rearranged-looking interface on another service is not evidence that Disney+ offers the same list-management feature.
Questions, answered
Can I create custom Watchlist groups?
Disney+ says custom organising within Watchlist is not currently available.