Identify which receiver the phone is viewing
EE’s app-pairing help explicitly asks viewers who cannot see recordings to check that the correct TV Box is selected. If a household has replaced or reset a receiver, the application’s old association is relevant. A programme appearing on the television but not the phone can be an app-to-box state problem rather than proof that the recording disappeared.
Use the local pairing conditions
The documented setup requires a recordable EE box switched on, the mobile and box on the same Wi-Fi network and the intended EE ID signed into the app. It also identifies a VPN as a possible obstacle to pairing. Follow that specific setup route rather than expecting an account login alone to identify every receiver the household has owned.
Allow recent changes to appear
EE says additions and deletions can take a few minutes to reach the mobile list. Confirm whether the recording completed on the box and whether the box has internet access before repeatedly deleting and recreating scheduled items. A delay immediately after a change is a different observation from an old list still showing the retired receiver.
Pair the replacement deliberately
EE says a new box requires removing the old pairing and pairing again; a factory reset also requires a fresh pairing. Verify the intended box after the process and check a known recording or schedule. Keep the app’s remote-management functions separate from any assumption that all hard-drive recordings can be copied or streamed to the phone. The pairing page does not make that universal promise.
Questions, answered
Does signing into the EE app automatically prove it is paired to the new box?
No. EE says a replacement box needs fresh pairing.
Can a recording-list change take a short time to appear?
Yes. EE documents a delay of a few minutes.