Compare the request time with the power mode
If the app works during the day but cannot schedule a programme late at night, check the box’s standby configuration. EE says a recordable box cannot accept remote recording scheduling during deep sleep. The relevant time is when you send the request, rather than simply the later broadcast time shown in the television guide.
Review the Smart Standby window
Smart Standby combines faster daytime startup with a period of overnight deep sleep. EE gives a default window of 1 am to 5 am and says the times can be adjusted. Open Settings, Box Management, then Power & Standby to inspect the actual configuration. A household’s changed window can explain why another person’s usual scheduling time no longer works.
Choose the tradeoff deliberately
Always Ready avoids deep sleep, supports remote scheduling on a recordable box and uses the most energy of the three modes. Energy Saver enters deep sleep after five minutes in standby, takes longer to start and does not allow remote scheduling. Choose according to how you use the recorder, rather than treating every power-saving option as equivalent.
Do not confuse connection removal with an app fault
EE says connected mobile devices must be disconnected in Device Management, then Mobile Devices, before switching to Energy Saver. That requirement belongs to changing the standby configuration. Record the existing pairing before altering it. The documented restriction concerns scheduling requests; it should not be expanded into an unsupported claim that every previously scheduled recording is cancelled by standby.
Questions, answered
Which EE standby mode keeps remote scheduling available without a deep-sleep window?
EE says Always Ready does this for recordable boxes, with higher energy use than its other modes.