The direct registration condition concerns residence
The published Filmtastic terms require an adult customer with residence in Germany or Austria. They describe a residence check after the customer’s offer to subscribe, allowing up to three days for that check. If the result leaves doubt about residence, the publisher says the account can be blocked until suitable evidence is supplied. That is a registration-verification process, rather than an assessment of a film’s picture quality or a forgotten player setting.
Travel wording does not expand the signup countries
The service’s FAQ separately says subscribers can stream its films and series while abroad within the EU. That statement concerns viewing an existing subscription. It should not be turned into a statement that residence in every EU country qualifies for the direct service. A person travelling from their qualifying home and a person trying to establish a new subscription from another residence are asking different questions.
Describe which verification is unresolved
If an account is blocked during registration, retain the actual notice and the registration date when contacting the publisher. An installed application or a publicly visible film card does not show that the residence check completed. Likewise, changing devices repeatedly does not demonstrate that an account verification issue has been resolved. The terms and FAQ establish the publisher’s stated conditions; they do not prove that an individual account passed the check or that every trip outside the stated scope is supported. No registration, verification document or travel playback was submitted for this article.