Read the model-specific withdrawal
5’s PlayStation notice says PS4 support ended on 9 April 2026. Its separate Humax notice, updated on 6 August 2026, says the 4000T no longer supports the app. These statements identify particular environments. They should not be broadened into a claim that every games console, Humax product or broadcast function has stopped working.
Recognise a withdrawal message
The Humax notice associates the launch error MY5-FVP-APP-1002 with that support change. If the exact model and message match, repeatedly changing the home Wi-Fi password is unlikely to address the documented reason. Photograph only the error panel if a support record is needed, taking care not to include account details elsewhere on the screen.
Check what still works separately
A set-top box may continue receiving broadcast television or playing its own recordings even when one streaming app loses support. Assess those functions independently before replacing hardware. Likewise, another application opening on the PS4 does not prove that 5 should still be supported there. App support belongs to the specific provider-and-device combination.
Plan a practical alternative
5 directs affected viewers to its current supported-device list. Check an existing phone, computer, supported television or streaming device before spending money. Confirm the exact model, required software and desired feature, because installation support does not establish every live or accessibility option. Keep the same broadcaster account where appropriate; a new account does not reverse a withdrawn device implementation.
Questions, answered
Does an installed app icon establish continuing support?
No. Check the provider’s current model-specific notice.
Does the Humax notice mean its broadcast recorder has been withdrawn?
The notice concerns the 5 streaming app on the 4000T, not every function of the box.