Two lineups can be correct
Freely’s help explains that a Wi-Fi-only device and one also receiving aerial channels can show different lineups. The hybrid range depends on location and transmitter reception. A channel visible on the broader website guide is therefore not proof that it is carried over the internet to every Freely device. Check the current streaming channel list for the exact channel you mean.
Record the connection actually in use
Before changing settings, note whether your television has an aerial connected and whether the missing item is an internet stream or an aerial-delivered channel. A device without the necessary aerial route cannot acquire that broadcast channel merely by refreshing a Wi-Fi connection. This is an offer-and-delivery question before it becomes a fault report about the television’s tuner.
Compare the channel rather than just a programme
A programme may also appear on demand in a broadcaster’s player even when the linear channel is absent from your current lineup. That does not make the two routes identical. Search for the exact channel and, separately, the programme if your aim is to watch an episode. Keep the result’s label visible so an available replay is not mistaken for a restored live feed.
Choose the next check with the evidence
If the channel is documented as internet-delivered, use Freely’s relevant service alerts and the device’s actual lineup. If it is aerial-delivered, compare the location prediction and reception route before repeated rescans. Report the channel name, connection arrangement and guide you compared. That is more useful than claiming every missing website entry proves a broken app or a requirement to buy another subscription.
Questions, answered
Does the website guide prove every channel streams over Wi-Fi?
No. Freely distinguishes internet and hybrid aerial lineups.
Can a programme replay exist without its live channel in my lineup?
These are separate viewing routes; check the exact programme and live-channel listing.