Separate control of the box from control of the television
Use the receiver’s menu to establish whether the remote still sends commands to the Freesat box. Then compare the television’s own remote for volume and power. These tests involve two targets. A working menu button does not prove that the Freesat remote still has the right television code, and a missing volume response does not automatically mean every button is faulty.
Check whether the remote was reset
Freesat’s remote troubleshooting page says its reset procedure removes the existing TV code and restores the remote’s defaults. If the volume problem began immediately after that step, the timing is useful evidence. Avoid repeatedly resetting the receiver or changing speaker settings when the relevant change may have been the remote’s television-control configuration.
Use the documented TV-code setup
Freesat’s setup instructions identify a Red-and-AD button sequence, scrolling through television signal codes, and saving the correct match with OK. Follow the procedure for the actual remote model. The instructions also warn indirectly about volume preparation by advising the television level be lowered before setting the box volume to maximum. Keep sound levels controlled while making that comparison.
Verify both targets after programming
Confirm that the television responds as intended and that box navigation still works. If a code turns the TV off but does not provide the expected other controls, consult the current setup help rather than assuming the first partial response establishes complete compatibility. Give support the television brand, model and which buttons work, without publishing private account details from the screen.
Questions, answered
Can a remote reset remove television volume control?
Freesat says the reset removes the stored TV code.
Does working box navigation prove the TV code is correct?
No. The box and television are separate control targets.