Start with the documented product scope
Freeview places its Accessible TV Guide at channel 555 on supported internet-connected Freeview Play equipment. Its compatibility guidance distinguishes model families and text-to-speech support. A television carrying ordinary broadcast channels is not enough evidence that every interactive guide feature is present. Confirm the actual LG model and its Freeview Play capability before applying a generic channel-number instruction.
Try the stated LG sequence
For some LG televisions where the guide remains absent after retuning, Freeview advises tuning to channel three and then trying channel 555 again. If that does not restore it, the provider points to checking whether HbbTV is enabled, using the manufacturer’s instructions for the exact model. Menu routes differ, so do not assume one old settings path describes every LG release.
Do not confuse filtering with spoken navigation
Freeview’s table says some compatible devices provide the guide without text-to-speech. A working guide can therefore still lack a spoken-navigation option. The source also notes that its table’s years refer to the device’s original release, not necessarily when a shop sold it. Check the model rather than using the purchase receipt year as a substitute.
Report the precise remaining symptom
Say whether channel 555 is missing, opens without speech or opens with a particular error. Include the model and software version when asking the manufacturer or Freeview for help. Those cases are different from a broadcaster programme lacking an audio-description track. Restoring the discovery guide does not create accessibility features in every programme; inspect the labelled presentation after finding it.
Questions, answered
Does the purchase year always match the model year in Freeview’s table?
No. Freeview says the table uses original device-release years.
Does every compatible guide device provide text-to-speech?
No. The compatibility table distinguishes devices with and without it.