Establish whether the change is expected
If you are travelling, Fubo’s US local-channel guidance says the local stations can change to those in the area being visited. Check that first. If you are at home, record the expected city and the city being shown. A clear description distinguishes an ordinary travel result from a detection mismatch that support needs to investigate.
A phone and a television provide different clues
Fubo says mobile devices can use GPS, while televisions and computers use an internet address for location detection. Two devices need not produce identical evidence simply because they use the same subscription. On a phone, check location permissions and the appropriate accuracy setting. On a television, consider whether the connection is the household network or a mobile hotspot.
Use the documented home-network check
Fubo’s troubleshooting page starts with confirming the Home Network, allowing the change to take effect and reopening the app. It then offers a location test using a computer connected to home Wi-Fi. Keep the result and compare the returned ZIP code with the actual location. These observations are more useful to support than a sequence of unrecorded resets.
Escalate the mismatch with precise evidence
If the result is still wrong, send the actual ZIP code, the location-test result and the affected device through Fubo’s official support route. Do not share the account password or a full payment record publicly. The US help also notes that internet-address assignments can cause location differences; a changed address does not prove the service has moved your home permanently.
Questions, answered
Can a mobile hotspot affect the diagnosis?
Yes. Fubo’s US troubleshooting explicitly asks whether the device uses mobile data or a hotspot, because the connection affects the location evidence.