Identify the original purchase route
A live-event purchase should be traced to the account and service where it was bought. If the live tile disappears afterwards, do not immediately purchase another event or assume the original transaction failed. Start with the confirmation and the exact event name, then inspect the appropriate account’s purchase area without exposing payment information in shared screenshots.
Use the documented replay location
HBO Max’s UK TNT Sports Box Office guide directs viewers to My Stuff and My Purchases for available replays of purchased PPV events. It says replay access lasts for a limited time. It also explains that general PPV search results appear only when an event is for sale. An empty search for upcoming PPV therefore is not a complete check for a previously purchased replay.
Check a specific post-event viewing plan
Suppose a viewer wants to finish a fight card the following evening. Locate the purchased event and inspect the current replay availability before arranging the session. Do not assume that the event is retained permanently or that the next event’s sales page is the correct replay link. Keep the date of the event distinct from the date on which you plan to replay it.
Escalate a purchase mismatch with minimal evidence
If the relevant purchase is absent, compare the signed-in account with the original confirmation and use HBO Max’s official support route. State the event name, purchase route and exact missing item. Do not include a full card number or another service’s login. This guidance does not promise a particular replay duration, a future event sale or access through a different subscription.
Questions, answered
Does an empty PPV search prove my replay is gone?
No. HBO Max describes upcoming sale results separately from purchased replays in My Purchases.