Identify whether you want a programme or a channel
A documentary episode and a continuously scheduled television channel are different viewing objects. Radio-Canada’s ICI EXPLORA help says selected programmes can be watched in catch-up on ICI TOU.TV, but the live ICI EXPLORA channel is not available there. Finding the channel’s name as a catalogue category is consequently not evidence of a live-channel button or a fault when no such button appears.
Search the actual episode
Use the programme title and episode details when looking through the ICI EXPLORA category on ICI TOU.TV. Confirm that the intended instalment is present, rather than treating a series page as proof of a complete archive. The publisher also warns that some of this material is limited to EXTRA members. A category can therefore contain both a content-availability question and an account-entitlement question.
Avoid paying for the wrong expectation
If the aim is a particular on-demand episode, check its free or EXTRA label before making a subscription decision. If the aim is the continuous live channel, an EXTRA upgrade should not be presented as resolving the absence described in the ICI EXPLORA help. The distinction is specific to this channel and platform; it should not be generalised into a claim about every Radio-Canada live service.
Use an appropriate viewing route
On a phone or tablet, Radio-Canada directs ICI TOU.TV video to its application rather than the mobile browser. Also remember that a catalogue bookmark or app installation is not an offline programme download. If an episode listed as accessible still fails, record its title, account type, device and message for support. Keep that technical report separate from the expected absence of the live channel, so support can investigate the symptom that is actually occurring.
Questions, answered
Can I watch the live ICI EXPLORA channel on ICI TOU.TV?
Radio-Canada’s dedicated help says no; selected programmes are available in catch-up instead.
Are all ICI EXPLORA catch-up programmes free?
No. The publisher says some available programmes require EXTRA membership, so check the individual title.
Sources and further reading
- assistance.radio-canada.ca — hc/fr/articles/33475391111188 Est ce qu ICI EXPLORA est disponible sur ICI TOU TV
- assistance.radio-canada.ca — hc/fr/articles/360035075832 Quelle est la diff%C3%A9rence entre le gratuit et l EXTRA
- assistance.radio-canada.ca — hc/fr/articles/31470531863188 Comment regarder ICI TOU TV sur mon appareil mobile t%C3%A9l
- assistance.radio-canada.ca — hc/fr/articles/15790625287444 Pourquoi le t%C3%A9l%C3%A9chargement hors connexion n est pa