Start with the bundled viewing route
Jio’s OTT matrix separates subscriptions usable on other devices from content supplied only through JioTV+. This is why an active broadband connection is not enough to determine how each named service should open. The matrix places Eros Now, Lionsgate Play, ShemarooMe, FanCode, Tarang Plus and TimesPlay content inside JioTV+, rather than giving those rows an ordinary independent-device entitlement.
Launch the relevant app during the current cycle
For Hoichoi and Sun NXT on devices other than the Jio set-top box, the matrix requires opening the app on that box at least once in each billing cycle. If a phone stopped recognising a bundled benefit after renewal, complete that documented step before treating the mobile installation as broken. This is a recurring cycle condition, not merely the first activation when the box was delivered.
Use the registered identity for partner access
Jio’s current login help says JioHotstar, Sony LIV, ZEE5, Sun NXT and supported partner apps use the Jio-registered mobile number with OTP validation. If the registered number recently changed, the help directs updating it in MyJio Settings. Use the number linked to the actual Fiber account rather than assuming another personal login represents the bundled subscription.
Refresh the subscription record in MyJio
For a login failure or subscription-not-active message, Jio provides MyJio → Fiber → Subscriptions → Refresh. Check the relevant partner app again after that action. The refresh concerns an existing eligible benefit; it is not described as adding a missing service to a plan. These instructions apply to Jio’s Indian bundle and should not be transferred to a separately purchased international streaming account.