Read the destination printed on the benefit
The German service promotes a cinema voucher after the first and every fifth film rental. Its explanation connects online viewing with a later visit to a chosen cinema. Separately, its website has film-credit and gift sections. Those names describe different destinations for value: a physical cinema ticket and an online transaction. Do not assume that every code issued by the same brand can be pasted into the film checkout.
A useful example before another purchase
Suppose you rented a film and received an email referring to your selected cinema. You now want to stream another title. First inspect whether that email actually grants streaming credit. A cinema discount does not establish a free second stream. Equally, changing the favourite cinema in your profile does not by itself convert a cinema benefit into account credit. Follow the particular voucher instructions rather than repeatedly submitting the code elsewhere.
Check the screening conditions rather than the film catalogue
The FAQ limits the cinema voucher to the stated participating-cinema arrangements and regular programme conditions; expiry and excluded screenings matter. A film being available online tells you nothing about whether a particular sold-out or special cinema presentation accepts the voucher. Keep the email until its use is resolved, and use the publisher’s official help route for rejection or a missing cinema. This distinction concerns the German offer, not a presumed worldwide promotion.