Read the end date beside the promotional channel count
The anniversary page describes an open-channel offer during a specific week in May 2026. It explicitly says availability returns to the original package the following day. A saved promotional image or a search result can remain visible after that period. Its continued visibility does not extend the offer or show that every later subscriber has the same temporarily expanded channel selection.
Compare the original package before reporting lost access
For example, a channel working during the promotional week and returning to a package prompt afterwards can fit the stated offer conditions. Establish the original package and the date of the attempted viewing before treating that change as a failed activation. If the channel is already included in the current paid package, that is a different entitlement discrepancy to raise with the provider.
Keep the exceptions attached to the historical offer
Active customers did not need a separate package upgrade during that promotional week. The page’s examples exclude HBO Minipack channels and qualify high-definition access by whether a channel provides that option. Its broad open-all-channels wording therefore still has limits. Do not use the promotion as evidence that an unrelated premium service, every high-resolution feed or overseas viewing is permanently included. The publisher also applies an Indonesian location condition. This article explains a dated offer; no package, historical stream or current subscriber account was tested.