The current general FAQ distinguishes the offers
Movistar’s FAQ gives Plan Libre two simultaneous reproductions, in the same or different locations. It then says miMovistar device numbers depend on the contracted package. Those statements are not an invitation to choose whichever limit is largest. They identify separate commercial products within the same television brand.
Home-network help has a narrower context
The miMovistar help page describes a home-access arrangement with multiple devices on the household network and one outside it. It also discusses particular large-screen sports and second-residence conditions. Those qualifications belong to that customer family. Removing the home-network and package context changes the meaning of a three-plus-one headline.
Find the product on the account record
Use the subscription confirmation or customer area to establish Plan Libre, the free selection or a bundled miMovistar package. Then consult the help section for that product. A registered television or a successful app login does not alone identify which stream allowance applies. A device can be known to the account while playback remains limited by the applicable simultaneous-use rules.
Describe the actual overlap when seeking help
Record which two or more devices are playing, whether they are on the home network, the account’s package and the error shown. Do not send passwords or complete payment information. This evidence gives support the relevant combination without confusing an inactive registered device with another currently playing stream.
Keep country conditions separate from stream count
The FAQ’s Spanish sign-up and named travel-country conditions still apply alongside the device allowance. Two permitted streams do not imply two unrestricted viewing territories. Likewise, a permitted travel destination does not automatically add another simultaneous stream. Reading those two conditions separately gives a more accurate answer than turning any one allowance into a universal access promise.