Establish whether delivery is actually overdue
The publisher asks the recipient to check spam and tells the buyer to contact support if the selected delivery date has passed without arrival. A purchase confirmation today does not establish that an intentionally scheduled gift should already be in the recipient’s inbox. Compare the chosen delivery date with the date of the enquiry before treating the absence as a failed transaction.
Correct the relevant field through the official route
For a wrong recipient address, MUBI asks the buyer to contact its support team with the buyer’s account email and the correct recipient email. A wrong delivery date has a separate qualification: the help says it cannot be changed once the gift has been sent or redeemed. Explain which field is wrong and whether delivery has occurred, rather than sending a general request to restart the gift.
Preserve the original transaction while the issue is checked
Buying a second gift can create two valid transactions without correcting the first. Keep the confirmation and any selected delivery details available for the private support conversation. Share only the information the publisher requests; a recipient should not need the buyer’s account password to receive a gift email. These are the documented enquiry routes, not a guarantee that every delivered gift can be recalled or reassigned. We have not contacted MUBI, sent a gift or changed a recipient’s details.
Sources and further reading
- help.mubi.com — article/1769 the recipient has not received the gift subscription i sent them can you help
- help.mubi.com — article/1770 i entered the wrong email address for the recipient how can i change it
- help.mubi.com — article/1771 i entered the wrong delivery date for the recipient of my gift how can i chan