Check the game before resetting the old device
A game returning to its opening level on a new phone can have a save-location explanation. Before uninstalling the old copy or clearing its data, confirm the precise game and the profile used to play it. Preserving the original device is especially useful while you determine whether that game supports cloud saves or relies on local progress.
Use the game’s own support information
Netflix says cloud-save support can be checked on the individual game’s support page. For games without that support, progress remains on the original device under the same profile; using the same profile elsewhere does not itself carry progress over. Its help also says Netflix editions are separate from versions released by other publishers, so progress should not be assumed transferable merely because the game name looks similar.
Compare the exact identity and save method
For example, someone moving from a store-bought edition to the Netflix edition should verify that edition difference before expecting an old save to appear. Someone staying with the Netflix edition should check the account, profile and game-specific save support. Do not repeatedly reinstall the original local-save game as a diagnostic step: the provider warns that removing local game data can permanently remove progress.
Plan the migration around supported options
Netflix notes that a device’s ordinary data-transfer process may move some local progress, but it does not provide a general manual game-data transfer route. Review the supported device migration process before retiring hardware, and avoid promising recovery once local saves are removed. If asking for help, provide the exact edition, original device and chosen profile without sharing account credentials or an untrusted backup file.
Questions, answered
Does the same profile make every game a cloud-save game?
No. Netflix says cloud-save support is specific to the game.