Check whether the familiar profile is simply signed out
A television with no visible favourites can be showing a signed-out view. NRK’s profile help says sign-out hides the saved favourites and the ability to continue where you stopped, while those saved items return after sign-in. Start by checking the displayed profile and address rather than assuming the programme list has been erased.
Read an inactivity warning as an account issue
NRK currently states a fifteen-month inactivity period and says it sends two warning emails before removing an inactive profile. If an old account no longer exists after that process, NRK directs the viewer to create a new profile. An email from long ago and a saved television app icon do not establish that the original account still exists.
Avoid treating a new profile as a restoration
NRK says a deleted user cannot be recovered, although the same email address can be used to create a new profile. Those are different outcomes. If familiar favourites fail to appear after making a new account, do not interpret successful sign-in alone as evidence that the old saved data should have been recovered. First establish whether the account was recreated.
Preserve the intended profile before an email change
NRK recommends a personal email so a job change does not remove access to the inbox. Its email-update route uses the existing profile and confirmation of the new address. Use that route when the aim is maintaining an existing account. Before deleting any profile, also check for linked child profiles: NRK says those are removed and shared adults lose access when their owner is deleted.
Questions, answered
Does ordinary sign-out delete the favourites?
NRK says they are saved and appear again after sign-in.
Does reusing the old email restore a deleted profile?
No. NRK says a deleted user cannot be restored; reusing the address creates a new profile.