Describe your connection to the programme
Start by explaining whether you appeared, were referred to or are complaining on behalf of someone else. Ofcom’s form treats representation as a particular case and may require written authorisation. Keep this separate from a general audience complaint about harmful or offensive content. The relevant question is what happened to the affected person and how the programme treated them.
Set out the sequence and the alleged effect
Identify the segment, transmission date and the words or images at issue. Explain the relevant surrounding events, such as what question was asked or what understanding existed about filming, without adding facts you cannot substantiate. A chronological account can distinguish disagreement with an interview’s conclusion from an allegation about the way the interview was obtained, edited or presented.
Read the timing rule for your exact route
Ofcom’s fairness-and-privacy form advises a complaint within 20 working days of broadcast, or within 20 working days of the broadcaster’s final response where the broadcaster was approached first. Late submissions require an explanation and are not ordinarily accepted. BBC-specific programme guidance has its own wording, so use the procedure applicable to the service and circumstances rather than relying on an informal calendar estimate.
Understand the possible outcome before submitting
The form says Ofcom cannot order compensation or an apology through this process. It also says the complaint and supporting information are forwarded to the broadcaster as part of consideration. Select relevant documents carefully and read the privacy explanation. A well-prepared complaint gives the regulator a clear case to assess; it is not a promise of a particular finding or financial remedy.
Questions, answered
Is this the same as an ordinary audience complaint?
It is a separate process concerning fairness or privacy affecting the complainant.
Can Ofcom order compensation through this process?
Its published form says it cannot.