Read Continue as a guest as a specific rental route
Rakuten describes guest rental on television devices for viewers who do not want to create an account. Select the exact film and read the choices before deciding whether that route fits the viewing plan. If the intention is watching later on a different screen, resolve the documented device limitation before confirming the transaction.
Keep the payment screen separate from the playback device
The publisher permits continuing on the television or switching to a phone to complete payment and then returning to the television. It explicitly limits playback to the television where the process started, through My Library. For example, using a phone to enter payment information should not be interpreted as adding the film to a signed-in phone library.
Find a receipt through the guest television’s settings
Rakuten’s guest help provides a receipt route in the television Settings: Get Your Transaction History, then an email address for the receipt. Keep the original television and guest transaction context clear when looking for this control. Not finding the film in an unrelated registered account does not by itself show that the guest rental never occurred.
Use the Guest ID when the rental needs support
The same help directs guests to the Guest ID at the bottom of the television’s Settings page when reporting an issue. Retain the film, transaction time and that identifier for the publisher’s support route. Avoid repeating the rental on another device merely to investigate the first transaction; first establish what happened on the original television and which guest record identifies it.
Questions, answered
Can paying on my phone move a guest rental onto the phone?
Rakuten says guest playback remains on the television where the process started.
What identifies a guest rental to support?
The guest help directs viewers to the Guest ID in the television’s Settings.