Check whether the programme is live
Rayo’s catch-up help currently says catch-up and on-demand shows still contain adverts with Premium, while describing removal as a future plan. Treat that as the published scope checked on 4 November 2026, not an assurance that the planned change has happened. A dated replay can therefore behave differently from a supported Premium live stream.
For live speakers, inspect account linkage
Rayo’s Alexa and Sonos help says Premium must be linked to the speaker service. It provides unlink-and-relink procedures when adverts persist, with different menus for the current Sonos application and the older S1 Controller. Use the procedure for the system actually installed. An account signed into the phone app is not, by itself, confirmation that the speaker service holds the intended authorisation.
Do not assume all voice routes support the same benefits
Rayo’s device guidance distinguishes Alexa linkage from Apple and Google speakers, where it directs listeners to AirPlay or casting from its apps for Premium features. A voice request and a phone-originated cast can therefore take different routes to the same physical speaker. Note which route is being tested so that the result remains interpretable.
Avoid a second purchase as a troubleshooting step
First verify the current plan, the live-versus-catch-up item and the authorisation route. If the documented live benefit still fails, give support that combination and the steps tried. Do not present a future catch-up promise as a present entitlement, or treat every spoken sponsor reference as identical to a commercial break without checking the service’s actual terms.
Questions, answered
Does the current catch-up help promise all Premium replays are ad-free?
No. Its published wording still says they contain adverts.
Does signing into a phone automatically prove the speaker account is linked?
No. Rayo publishes separate speaker-linking instructions.
Sources and further reading
- support.hellorayo.co.uk — hc/en gb/articles/16750068044945 Can I listen to catch up shows with Premium
- support.hellorayo.co.uk — hc/en gb/articles/24702077012753 Hearing Adverts on Alexa
- support.hellorayo.co.uk — hc/en gb/articles/24702097592081 Hearing Adverts on Sonos
- support.hellorayo.co.uk — hc/en gb/articles/16738614101009 Connecting Premium to different devices