Recognise the inactivity condition
SBS describes the prompt appearing after around four hours without interaction with the remote, playback controls or player. The wording is approximate. It is not a guarantee that a programme stops at one precise elapsed minute, and it should not be treated as the published end time of a long sporting event.
Confirm through the normal controls
Select Yes or the on-screen confirmation using the remote or device controls. SBS says pausing, rewinding or opening the player menu may reset the inactivity timer. For a series, selecting Next Episode can also help. These are ordinary viewing interactions, rather than a reason to change network settings when the confirmation is working as intended.
Understand the measurement purpose
SBS attributes the confirmation to OzTAM’s audience-measurement requirements. OzTAM’s own service description explains that its Total TV system combines broadcast and broadcaster-video-on-demand viewing, while its video-player measurement covers broadcaster streaming on connected devices. That context explains the distinction between a stream remaining open and a person continuing to watch. The confirmation requests an active viewing response; it is not a new content-subscription purchase.
Investigate only a failed confirmation
If selecting the prompt does not resume playback, SBS recommends closing and reopening the stream, restarting the app, restarting the device and checking app updates. Compare that behaviour with a prompt that clears normally. For an unresolved failure, record the device model, app version, programme and occurrence time, as the broadcaster requests. This keeps an unresponsive confirmation separate from the expected appearance of the message.