Identify where the episode was actually played
Note the device and application used for the unfinished episode, rather than only the account name. STV’s help says the viewer must remain logged in and use the same device for progress to appear in Continue Watching. An account working on a second screen is therefore not enough evidence that the earlier screen’s position must be visible there.
Check the episode itself as well as the homepage
STV also describes opening the episode directly and choosing its resume option. If the homepage row is absent on the original device, locate the exact season and episode before assuming there is no saved progress. A similarly named episode or a later instalment is a different item, even where the series artwork looks identical.
Avoid deleting the state you are trying to inspect
Before clearing application data, deleting an account or replacing the app, record the episode and approximate stopping point. Those actions change the environment and can make the original observation harder to interpret. A simple note of the scene or elapsed time can preserve viewing context without promising that the application will restore a lost position.
Describe a genuine mismatch precisely
If the same signed-in device offers neither the row nor the expected resume action, tell support the programme, device, app version and what was checked. Distinguish a cross-device expectation from a position that disappeared in the original environment. The published help defines the starting scope; it is not a claim that this website has tested progress storage on every supported STV device.
Questions, answered
Does the published help promise universal cross-device resume?
No. Its Continue Watching guidance specifies the same signed-in device.
Can the episode page offer a resume route separately from the homepage row?
STV’s help describes that route.