A selected-app change has its own timetable
The current Binge Mobile terms describe Flexi plans in which the subscriber chooses partner apps. They prohibit changing those choices within the first 30 days after pack activation. After that initial period, they allow one app to be changed at a time, once every 30 days, with the requested change implemented in the next rolling 30-day period. A request is therefore not described as immediately replacing the app available today.
Do not substitute the plan-upgrade rule
The general Binge FAQ separately describes a plan upgrade as taking effect immediately and a downgrade as requested near the current plan’s expiry. Those are changes to the subscription plan. They should not be used to promise an immediate swap of a selected partner within a Flexi pack. First identify whether the intended action changes the whole plan or rotates one selected app inside it.
Confirm the exact offer before applying an app count
The public pages do not present every selection count identically: the terms discuss four- and six-app Flexi choices, while the current marketing page displays three choices for Flexi Smart. Keep that discrepancy visible rather than selecting whichever count is more generous. Check the account’s named offer, activation date and displayed selection allowance before requesting a change. For example, a request made during the initial month cannot be treated as eligible merely because a different marketing card lists more apps. Preserve the actual offer details if support needs to resolve the difference.