Finding captions on 10 live TV: the web and Apple TV controls differ

Establish that the player is live

The official live-caption article specifically names the 10, 10 Comedy and 10 Drama live streams for its web instructions. Keep a live channel separate from an on-demand episode of the same show. If the programme name is all you record, support cannot tell which player or edition you opened. Include the date and viewing mode when comparing results.

Use the documented web control

For web live viewing, the publisher describes a speech-bubble icon at the bottom-right of the video. It says that a filled white icon indicates captions are enabled and a grey interior indicates they are off. Read the actual state after selecting it rather than assuming a click always had an effect. Programme availability remains a separate condition even when the control is enabled.

Apple TV has a different remote workflow

The article describes bringing up the information screen with the remote touchpad, then moving focus to the CC control. That is not the same interaction as clicking a web-player corner. If someone provides desktop instructions for an Apple TV problem, identify the device mismatch before repeatedly searching for a mouse-style control that is not part of the remote interface.

A missing track needs a programme-specific report

Network 10 warns that captions are not available on every programme. It also describes support across current app versions rather than guaranteeing every historic device. If captions remain unavailable, record the show, stream or episode, television/device and app version. Say whether the CC control is absent, enabled without text or showing incorrect text. These are different symptoms and more useful than a generic report that subtitles do not work.

Continue reading

• Network 10 streaming: the current 10 app and account