Confirm that the programme offers subtitles
The broadcaster’s Encore FAQ says the programme description states when subtitles are available. Check that description before searching for a global television caption switch. A subtitle control cannot create a missing track, and another film in the catalogue having captions does not establish that this particular television episode has them.
Choose the documented player track
The FAQ directs viewers to the player’s settings wheel and the British English subtitle option. Use the controls on the actual player rather than assuming the television’s broadcast subtitle button affects the web presentation. If the device uses a different interface, note that difference instead of treating every remote-control layout as identical.
Adjust readability for the viewing position
Once captions are enabled, Encore’s help describes a Subtitle setting area with size and colour choices. Change one option at a time while viewing ordinary dialogue. For example, compare the text from the sofa rather than only while standing close to the screen. Larger text may help, but check that longer lines and important picture detail remain usable in the actual presentation.
Keep availability and formatting reports distinct
If no captions appear on a programme described as subtitled, report the title, episode, device and selected track. If captions appear but are too small, describe the formatting choices and the result. These are different support tasks. A clear report helps the provider identify whether the problem lies in the supplied track, a player control or the legibility of the chosen presentation.
Questions, answered
Where does Encore say subtitle availability is identified?
In the programme description.
Can the player change caption colour and size?
The broadcaster’s FAQ documents those subtitle settings.