
Recognise the point where the choice appears
Near a programme’s end, the player may offer a next-video action. If you want the remaining credits, look for the documented credits choice instead of treating the next-episode tile as the only way forward. Keep the current episode in view while making that selection; opening another page creates a different navigation task.
Use the action for its actual purpose
Selecting the credits action allows the remainder of the current video to play. It does not prove that the account has a universal permanent autoplay preference across every device. Avoid assuming a choice on one television has also changed a phone or browser. Check the relevant player again when the household moves to another screen.
Keep an intentional ending separate from playback failure
A player offering to continue a series is not the same as an episode crashing before its intended end. If the video stops unexpectedly before the credited duration, record the position and message. If it simply offers the next episode during credits, use the programme-end control first rather than reinstalling a working application.
Check access features on the current version
Someone who uses captions or AD may still need the end of the programme. Confirm that the access feature remains comfortable through the final section and that a zoom setting has not cropped text. The credits action does not add a missing track; that remains a question about the actual item and device controls.
Report a reproducible control issue
If the documented action is missing or fails, state the programme, episode, device and what appears at the end. Hide private account details in any screenshot. A separate IPTV player’s autoplay preference is a different product feature and cannot be inferred from TVNZ’s instructions.
Sources and further reading
- helptvnz.zendesk.com — hc/en us/articles/900002181963 What accessibility features does TVNZ have
- helptvnz.zendesk.com — hc/en us/articles/58819213138713 I m getting an error code on my device
- helptvnz.zendesk.com — hc/en us/articles/360024715551 How do I turn off video auto play
- helptvnz.zendesk.com — hc/en us/articles/360019822831 Which shows have captions or subtitles