A television prompt does not mean a television settings menu
Viki’s help places Content Restrictions in the website’s Account Settings. It says the mobile app and connected-TV apps cannot perform setup. The restriction can still apply to those apps. That separates the screen where a PIN is requested from the screen where an adult account holder configures the rule; repeatedly searching television settings need not reveal the missing control.
Choose a threshold with the local rating in mind
The selected rating and all higher ratings require the PIN. For example, choosing a threshold does not merely block one film that happens to carry that label; it changes the rule for other titles at that level too. Viki also says ratings vary by region. Review the actual labels shown for your location rather than transplanting another country’s age-rating screenshot. The controls are optional, so an account without configured restrictions should not be assumed to have a protective threshold already active.
Recover the account route before resetting the PIN
The documented setup and change process uses a code sent to the account email. Check that the account holder can receive that message before beginning, especially with a third-party sign-in. The publisher also records a May 2025 change that erased older connected-TV PINs; an old PIN note may therefore be irrelevant to the new system. Do not share either the emailed code or your PIN with someone offering unofficial activation. No account settings were changed for this article.