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A Virgin V6 software upgrade to 360 still loses the existing recordings

Virgin Media says recordings and settings cannot move into the 360 upgrade, even when a V6 keeps the same physical box. Review the recordings before starting the change.

An account can expire
An account can expire

The same box can become a different service

Virgin Media distinguishes the equipment from the software running on it. A V6 can receive the 360 software and a new remote without a physical box replacement. That makes it easy to assume the existing recording library will remain untouched. The upgrade guidance expressly says recordings and settings cannot be moved into the new service.

Review the library before starting

Before initiating the upgrade, open the existing recording list and identify programmes that still matter to the household. Watch those recordings first. Write down series names and any settings you want to recreate, rather than relying on the old menus remaining available. This is preparation for the service migration, not a recovery process after it has completed.

Check a replacement episode rather than a series poster

Virgin Media mentions Catch Up and On Demand as possible ways to watch programmes afterwards, depending on the television pack. If that matters to your decision, inspect the actual episode and its current playback route beforehand. A series search result is insufficient evidence that every recorded instalment has an equivalent available to your account.

Identify every box in a mixed setup

The provider describes different arrangements for TiVo, V6 and mixed households. A TiVo may be physically replaced, while a V6 is upgraded and additional TiVo boxes become mini boxes. Stream uses similar software but has no recording hard drive. Identify which equipment holds the recordings before treating delivery of a new remote as a minor accessory change.

Questions, answered

Will retaining the V6 hardware preserve its recordings?

No. Virgin Media’s 360 upgrade guidance says the existing recordings and settings cannot be moved, including the V6 software-upgrade route.

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