Start with the missing episode
Find out whether the episode was successfully recorded and then removed, or whether it never appeared as a completed recording. Those situations lead to different places on the V6. Note the programme, channel and broadcast time before changing series settings; a folder with other episodes does not establish what happened to this particular transmission.
Look for a recoverable deletion
Virgin Media’s V6 instructions direct viewers to Recently Deleted Recordings within My Shows. Select a listed programme and use the recovery option. The provider also says recovery needs room on the box. An item still visible in that folder is a stronger basis for this action than a general memory of having scheduled the series.
Read the failure record when nothing was made
The V6 user guide identifies Recording Hiccups under My Shows & Recordings as the place to investigate failed recordings. Check that information when the episode was scheduled but never completed. Repeatedly searching Recently Deleted cannot recover a recording that was never created. Keep any displayed explanation with the episode details if you need further help.
Check the action used to remove the programme
The V6 instructions say Clear can remove an individual show or a whole folder, including entries in My Planned Recordings. Establish whether someone removed a completed recording, an entire series folder or a future recording request. The recovery route applies to completed items still listed in Recently Deleted; it does not turn a cancelled future request into a programme that was recorded.
Questions, answered
Why might a listed deleted V6 programme fail to recover?
Virgin Media says the box needs room to undelete it. Check available space as well as whether the programme is still listed.