Programme guide / EPG · Official platform guidance; UK IPTV account operation has not been independently tested.. Instructions are based on publisher guidance; a UK IPTV account was not tested on this platform.
Describe the mismatch precisely
Choose two known programmes on different channels and note the displayed start time, the actual current UK time and what is playing. Determine whether every guide entry is shifted by the same amount, only one channel is wrong or the guide shows an old date. These patterns point to different causes. A uniform one-hour difference can involve time-zone handling; a single channel may have incorrect schedule data; an empty guide may have no usable data at all. Keep video playback and guide display separate: a working live picture does not prove that the schedule is current.
Check the device clock first
Confirm the television, box, phone or computer shows the correct date, time and UK location. Automatic time and a regional UK time zone are generally clearer starting points than manually setting a fixed clock offset, but use the device manufacturer's instructions. Sony, for example, documents Date & time controls for applicable Android TV and Google TV models, with menu paths varying by version. Verify that the date is correct as well as the hour. A wildly incorrect device clock can affect more than the programme guide, so do not mask it with a player-only adjustment.
Account for GMT and BST correctly
GOV.UK explains that UK clocks move forward by an hour on the last Sunday in March and back on the last Sunday in October. The summer period uses BST; after the autumn change the UK uses GMT. Prefer a location-aware setting such as the UK or London where the device or app provides it, rather than treating GMT as the year-round local clock. Do not apply an extra manual summer-time hour on top of an automatic regional setting. Recheck a guide around the clock change if an app has previously stored a manual offset.
Inspect the player's guide settings separately
Look for the player's documented EPG time zone, guide source, refresh and offset options. Names vary by app, so preserve the existing values before changing one. If the account supplies a separate EPG URL, verify that the correct guide is attached to the intended playlist. A playlist source and a schedule-data source are not interchangeable. Refresh guide data after correcting the device or player setting, then compare the same two programmes again. Avoid repeatedly stacking offsets: a device time zone, app offset and source offset can combine in confusing ways.
Know when the data needs correction
If the device clock is right and most channels match, a small group of incorrect entries may need attention at the guide-data source. Capture the channel name, programme title, displayed time, expected local time and date, with credentials hidden. If all entries are stale, record the latest date present and any refresh error. Reinstallation is a poor first test because it can remove the evidence and local settings without fixing the source. A successful correction should make the present programme and the next start time sensible on more than one channel, and remain correct after reopening the app.
Questions, answered
Should I set every UK EPG to GMT all year?
No. UK local time changes between GMT and BST. Use a correctly configured regional setting where supported and avoid adding a duplicate manual summer-time adjustment.
Will changing the EPG offset fix an empty guide?
An offset changes time alignment; it does not supply missing schedule data. Check the guide source, refresh result and date range when no entries are available.