Formuler / MYTVOnline 3 · Publisher-documented guidance; UK IPTV account compatibility not tested. Instructions are based on publisher guidance; a UK IPTV account was not tested on this platform.
Check what needs updating
A stale category list and a programme guide with old entries are different observations. Note which screen is wrong and whether it affects all connected sources or one source. This avoids repeatedly clearing the EPG when the real question concerns the channel catalogue. Do not delete a working connection merely because its visible list has not yet changed after an update notification.
Use the content-data controls
Formuler documents the MYTVOnline 3 data-sync controls inside Content Manager. The manual content refresh obtains updated catalogue data for connected portals. Once a new-content notification appears, use the application’s Refresh Contents action or restart the application to apply that data. Downloading and applying are related stages, so a completed download does not necessarily mean the existing screen has already been replaced.
Keep EPG actions separate
The same official reference describes EPG-specific update, clear and combined clear/update options. A clear action removes saved guide information, so use it deliberately rather than as another name for a normal refresh. Identify the guide symptom first and note the setting you changed. If you use scheduled refresh, check the chosen time and distinguish automatic data collection from the later application of refreshed content.
Compare the relevant screen afterwards
Return to the category or guide view you recorded before the change. Look for the specific correction you expected rather than judging only whether a spinner appeared. If a requested programme is still absent, an additional refresh cannot establish that the service supplies it. Send the source label, MYTVOnline 3 version, refresh result and affected screen in a private support enquiry, keeping complete portal addresses out of the message.
Questions, answered
Is Clear EPG the same as refreshing the catalogue?
They affect different data. Formuler provides separate controls for catalogue content and EPG information; clearing saved guide data is not a necessary synonym for applying a newly downloaded channel list.