A store acquisition is a particular transaction
The current official website distinguishes film offers, including items available to acquire or preorder. Read the selected film and transaction rather than assuming that an ordinary television membership includes every store release. A recommendation in a home-screen carousel is a discovery result; the account’s actual library establishes what has been acquired.
Buy & Keep and rentals should be identified separately
The official Android player description specifically associates offline downloads with Buy & Keep titles and describes a library of films and shows. Check the receipt and current item before using an instruction intended for another transaction type. Buying a film, renting one and saving a favourite are different actions with different implications for later viewing.
Sky iD and a NOW account are different identities
NOW’s own account help explains that a Sky iD is used for Sky Store and directs viewers to a separate registration route where needed. Do not assume a working NOW membership proves the store login or creates a film purchase. Keep the actual account and acquisition confirmation together when investigating an empty library. NOW explicitly says changing its password does not update Sky, or vice versa, even if both accounts began with the same details. A device reset can also expose the Sky iD requirement previously hidden by remembered store credentials.
Inspect the intended mobile player
The current iOS listing describes offline downloads, registered-device viewing and Chromecast. Match that actual app and device rather than interpreting the word Apple as proof of a native Apple TV edition. Verify the completed local film before disconnecting and use the current compatible-screen information instead of an old operating-system or physical-disc promotion.
Questions, answered
Does a NOW membership automatically create a Sky Store purchase?
No. NOW’s help distinguishes its account from the Sky iD used for the store.
Does a free player installation mean a film has been acquired?
No. Check the actual transaction and library entry.