Count the playback identities described by ARTE
The publisher’s March 2026 device-limit article says a smartphone or tablet application and online playback in that device’s browser count as two different players. A household with fewer than five physical screens can therefore reach the documented registration ceiling. Count the viewing routes used, rather than assuming that every phone contributes exactly one account entry.
Removal has a monthly restriction
The same help places associated devices in Mon compte and provides a delete control to dissociate an entry. It also says only one device can be dissociated per month. Choose the actual obsolete entry carefully; this is not described as an unlimited reset of every registration. For example, removing a recently used phone app when the old browser entry was the problem may use the available removal without clearing the intended slot.
A network-address change can also affect the count
ARTE additionally says each new VPN IP address can be treated as another device, potentially reaching the maximum. That is a documented explanation for a surprising registration list, not an instruction to change location or evade country rights. Its separate territory help explains that programme access follows the rights for the current country. If the maximum-device message continues, retain the exact message and viewing route when contacting support rather than repeatedly starting new sessions. This article describes registered-player accounting; it does not label five devices as five simultaneous streams or report a tested account reset.