A programme gift is delivered to a recipient
ARTE’s gift instructions start from the programme’s Offrir control. The sender chooses the recipient’s email address, delivery date and an optional message. After payment, the scheduled email supplies a code. The recipient enters it in the Code cadeau area of their account, after creating an account if necessary. The programme is then added to that recipient’s video library. Receiving the email and redeeming its code are two separate stages.
The checkout discount field has a different purpose
The publisher’s promotion help describes entering a promotional code during an online order so that a reduction is applied to the basket. That is a price adjustment for a transaction, rather than the recipient’s route for accepting an already purchased programme gift. If a gift code appears to fail in checkout, first identify which kind of code the email actually supplies. Repeatedly starting a new film order does not demonstrate that the gift itself is missing.
Use the delivery and order records to identify the issue
For a gift that has not arrived, compare the selected delivery date and recipient address with the sender’s order. ARTE says gift order details and the invoice remain in Mes commandes. For a received gift that is not in the library, check whether the code was redeemed in the intended recipient account. These checks distinguish delivery, redemption and a new purchase. Territorial programme rights still apply, so check the work’s stated availability rather than treating a gift email as a worldwide-access promise. No gift was purchased or sent for this article.