A short excerpt can be the requested action
The publisher’s viewing guide says clicking the episode thumbnail with the Play symbol launches an excerpt rather than the complete episode. It separately documents the full-episode route through the series page. If playback stops after a short preview, first identify which control was selected before treating the result as a broken paid episode or a connection timeout.
Open the episode’s actual viewing option
On the documented computer interface, the viewer opens the series page, moves the pointer over the desired episode and chooses Regarder from its preview panel. Where multiple versions are available, a further window offers those versions before full playback begins. If there is only one version, the help says the episode starts directly. Keep the episode number and viewing control together when reproducing the symptom.
A language version is selected at the programme stage
ARTE’s separate version help says one VOD order includes the available versions of that programme, such as French audio, original-language subtitles or audio description where listed. Their pictograms appear below the programme title. That selection is distinct from simply toggling captions within an already playing excerpt. If the correct full-episode control still yields missing versions or a cut-off, record the episode and chosen version for support. The guide describes the publisher’s interface instructions; it does not establish that every series has every version or report an authenticated playback test.