The television screen is not the account editor
The publisher’s account instructions state that personal information cannot be changed through the TV interface. A viewer can therefore remain able to watch on the television without finding the email or password controls there. That missing editor does not establish that the subscription is locked or that a new account is required.
Use the documented mobile or computer route
On mobile, Looke directs the viewer from the profile to Dados de cadastro. Its documented sequence separates personal details, address information and a further screen containing the password-reset option. On a computer, the route is the name menu, Minha conta and Cadastro, with an edit control beside the email address and a separate password-change option. Use the route for the actual device rather than expecting every field to appear on the first mobile screen.
Keep account editing separate from partner billing
Looke’s first-steps guide says a subscription bought through a partner is managed through that partner. Editing the direct service’s profile data is not a documented method for transferring the billing relationship. For example, updating the viewing-account email should not be treated as proof that a Prime Video Channels subscription has moved to that direct account. Identify the original receipt and intended action: changing personal details, resetting the viewing password or managing a partner purchase. If the expected editor is absent, report the device and menu reached. No email, password or subscription record was changed for this article.