More storage is not the same as removing every rights window
The Swiss add-on is described as providing additional recording space and removing the ordinary two-year deletion period. The detailed recording guide then states an exception: recordings with channel-specific rights restrictions can still expire and are marked in the app. Read those statements together instead of treating the broad permanent-storage description as an override of a programme’s individual notice.
Compare the date attached to the actual programme
For example, an account may retain an older unrestricted recording while a much newer programme shows an imminent expiry. That difference can follow the programme’s rights condition rather than the age of the account or a failed add-on payment. Inspect the affected item’s marking before comparing it with an unrelated recording. An extra storage allowance answers how much can be held, not automatically how long every licensed item can remain playable.
Do not apply the Swiss promise to Germany or Austria
Zattoo’s retention help says permanent storage is not offered for Germany or Austria. The country and add-on therefore belong in the same support question as the item and displayed date. An explanation from a Swiss subscriber is not enough to establish another account’s retention rule. Recordings are also not downloadable archival files. If the expiry appears inconsistent with the marked conditions, ask the publisher about that programme rather than assuming a local storage replacement will preserve it.