Identify which offline limit was reached
Crave’s download help allows up to five download devices and twenty titles at a time. Those are separate counts. Removing one old title addresses the title collection; it does not establish that an unused phone has been removed from the device list. First read which limit the application reports rather than repeatedly downloading the same programme or confusing offline-device registration with simultaneous streaming.
Remove an unused download device
On mobile, open My Cravings and Device Management, choose the intended device, then Remove this device and Yes, remove this device. On a computer, use the user icon, Device Settings and Manage Devices beside Manage Download Devices. Select the old device and confirm its removal there. Use the download-device list specifically, since that is the control the provider associates with this limit.
Delete an old title through My Downloads
For a title that is no longer needed, open My Cravings, My Downloads, select it and choose Delete Download. Eligible downloads require Crave Premium and a compatible mobile app; some titles have no download icon because of licensing. Clearing capacity does not by itself make an excluded title or an unqualified subscription eligible for the feature.
Check both clocks before travelling
Crave’s travel help permits eligible videos downloaded in Canada to be watched outside Canada. It gives an unwatched copy thirty days, with forty-eight hours once playback starts. Prepare the actual device while still in Canada and avoid starting a long selection merely to inspect the picture unless you intend to use that shorter window. This offline arrangement is separate from overseas streaming, which the same help does not offer.