Find the email behind an ICI TOU.TV EXTRA subscription

Identify the manager of the existing subscription

Radio-Canada lists common statement labels: Apple, Google or Google Play, Roku, Amazon or Amazon Digital, and Radio-Canada or ICI TOU.TV for a direct card subscription. Use that billing route to choose the recovery instructions. This is a way to locate an existing paid identity, rather than creating another free account and expecting it to acquire a subscription held under a different address.

Read the address on an Apple account

For an Apple-billed subscription, the broadcaster says the relevant email generally corresponds to the Apple account. On iPhone or iPad, open Settings and select the name at the top; on Mac, use System Settings and the account name. Its help also suggests checking Apple receipt emails. The wording is a recovery clue, not a guarantee that every historical address or receipt describes the same current session.

Use Roku’s account information when it is the biller

Radio-Canada directs Roku viewers to Home, Settings, System and About for the displayed account email. A browser alternative is the Roku account’s My account section. Compare the address and subscription confirmations with the broadcaster account you are trying to recover. An email entered into an unrelated TV application is not evidence that the Roku-billed membership moved there.

Use the broadcaster’s secure direct-card search

For direct subscriptions, Radio-Canada publishes a recovery request using limited card and billing information, including the last four digits rather than the full card number. Follow that official support route privately when the address cannot be found. Its help explicitly says never to send the complete card number. This is an identity-recovery process; it does not require publishing financial information in a general website enquiry.

Continue reading

• Canadian television guide: CBC regional streams and local schedules
• Prepare OHdio audio for offline listening on a mobile device
• Build OHdio’s new-episode feed and enable its available release alerts
• Return OHdio’s ICI Première player to live after pausing or rewinding