Open the purchase library with the buying account
NFB directs purchased-film access to nfb.ca/member/purchases. Sign into the account used for the acquisition, using the email address rather than the username. This is a transaction library, so browsing the free collection or opening an unrelated account does not establish that the purchased item should appear there. Compare the account before looking for a missing file on the computer.
Choose the local destination during download
The purchase help recommends Save As so the viewer can choose where the film is stored. Select a recognisable folder and retain that location when planning playback. A film listed in the account library and a completed file saved to the computer are two stages of this workflow. The account entry alone does not identify which local folder was selected in an earlier download.
Use the documented repeat-download route
NFB’s repeat-download FAQ says a purchase can be downloaded on another computer while signed into the buying account. It also describes manually transferring the downloaded file between computers, such as with a USB drive. Use the actual purchased item and its supplied options; the FAQ should not be expanded into a guarantee that every film in the broader catalogue is offered as a transferable file.
Keep mobile offline storage in its own place
The NFB Films app’s separate download guidance places completed offline films in its offline tab and displays their expiry there. When searching for a purchased computer file, return to the purchase library and chosen folder; when checking an app-prepared offline item, inspect that tab. Looking in the wrong storage route can make a completed acquisition appear missing even though the two products organise playback differently.