Check the active-subscription condition
Radio-Canada’s current account-management help says an account with an active subscription cannot be deleted. It directs cancelling renewal first and waiting until the subscription reaches its end date and has fully expired. A deletion control rejecting an account during that paid period can therefore reflect the published condition rather than a failed password or a broken profile form.
Stop renewal through the actual billing route
For direct EXTRA subscriptions, the cancellation help gives the website route Mon TOU.TV, Mon compte and Annuler mon abonnement. It separately directs Apple, Google and Roku subscribers to their respective store cancellation instructions. Use the route that manages the existing renewal. Editing a profile email or uninstalling a viewing application is not the cancellation procedure described by those help pages.
Retain access until the stated paid period ends
The account-management page says cancelling renewal does not immediately remove the account and that access continues through the already paid period. Wait for the subscription to expire before returning to account deletion. This distinction matters when the goal is ending future renewal while still finishing current viewing; it should not be interpreted as an immediate loss of every remaining paid day.
Complete the separate deletion confirmation
Once no active subscription remains, sign into mon-compte.radio-canada.ca, open Profil and select Supprimer mon compte. Radio-Canada then asks for the password and confirmation of the request. Perform that final account action only when deletion is the intended outcome. If the task is merely ending renewal, the earlier cancellation action has a different scope and does not require asking to remove the identity.