Read the current transition notice first
The notice updated on 26 October 2026 says Télé-Québec’s platform is evolving and account access is temporarily suspended. It lists login, resume from the previous position, notifications and new-profile creation among the affected functions, while saying the content remains available. A programme still playing alongside an unavailable sign-in or resume control can therefore match the announced transition.
Keep the social-account change separate
A different notice, updated on 23 October, says accounts created through Facebook, Google or Apple were deleted from 1 October 2026. It describes that deletion as permanent, including loss of history, favourites and account/profile preferences, with no transfer to a new account. This is a different scope from the temporary feature suspension; waiting for the latter to end is not a documented promise to restore a deleted social-login history.
Compare a missing account with the stated causes
The broadcaster’s missing-account FAQ also lists an email not confirmed within fourteen days and inactivity of at least two years as possible deletion causes. Review which situation actually applies before repeatedly resetting a password. These published possibilities are not a diagnosis of a particular household account, but they explain why a vanished identity and a temporarily unavailable login require different expectations.
Continue viewing without inventing a restoration date
For a session during the transition, note the episode and position yourself if the suspended resume feature is needed. The temporary notice says features will return soon but gives no confirmed date. Recheck that notice before following ordinary profile-creation instructions, and use the broadcaster’s current email/password account route when it is available. Do not treat a new account as a mechanism for importing the permanently deleted social-account record.
Sources and further reading
- entreprise.telequebec.tv — foire aux questions/plateforme et emissions/desactivation temporaire compte utilisateur
- entreprise.telequebec.tv — foire aux questions/plateforme et emissions/impacts decommissionnement connecteurs sociaux
- entreprise.telequebec.tv — foire aux questions/plateforme et emissions/compte existe plus