An old 5 app remains installed after device support has ended
5’s 2026 notices ended PS4 support and identified the Humax 4000T as unsupported. An installed icon can survive a support withdrawal, so check the exact model and notice.
The journal
The viewing journal — page 143
Practical reading about streaming, devices and the decisions behind a better prepared setup.
Two 5 notices describe different Freely problems: match the symptom before acting
5 has separate 2026 notices for temporarily removed live channels and programme playback failures on named Freely models. Identify which problem matches the actual screen.
Before complaining about a television advert, identify which kind of message it was
Ofcom and the ASA handle different television advertising issues. A commercial-break advert, a sponsorship credit and a broadcaster’s own programme trailer do not all follow the same route.
A streaming advert disappeared: prepare enough detail for an ASA complaint
The ASA asks where and when an advert appeared, the specific concerns and, where possible, a copy. A useful report identifies the claim rather than merely saying the advert was misleading.
Escalating a BBC programme complaint: keep the stage responses together
Ofcom normally expects the BBC complaints process to be completed first for BBC television, radio and iPlayer standards complaints. Preserve the actual stage responses and distinguish them from an acknowledgement.
You appeared in a programme: prepare a fairness or privacy concern with specific examples
Ofcom’s fairness and privacy process concerns how a person or organisation was treated, not simply whether a viewer disliked the programme. Read the applicable procedure promptly and set out the actual examples.